Privacy Policy (GDPR)
1. Introduction
This Privacy Policy describes how skHosting.eu s.r.o., with its registered office at Závadská 10075/16A, 831 06 Bratislava, Slovak Republic (hereinafter referred to as the "controller"), processes the personal data of its customers and website visitors in accordance with the GDPR Regulation and Act No. 18/2018 Coll. on Personal Data Protection.
Contact for questions regarding personal data: [email protected]
2. Categories of Personal Data
The controller primarily processes the following categories of data:
- First name and last name
- Company name
- Address
- Phone number
- Email address
- IP addresses
- System operation logs
- Accounting and billing information
- Domain contact data (WHOIS)
- Information about services and operations within the controller's systems
3. Purposes of Personal Data Processing
We process personal data for the following purposes:
- Providing and improving our services
- Communication with clients and handling inquiries
- Processing orders and invoices
- Traffic analysis and website optimization
- Security and protection against misuse
- Compliance with legal obligations
3.1 Provision of Services
- Web hosting
- Server hosting / VPS / dedicated servers
- Domain registration and management
- CDN services
- Email hosting
- DNS hosting
- Service monitoring
- Server management and IT outsourcing
Legal basis: performance of a contract (Art. 6(1)(b) GDPR)
3.2 Billing and Accounting
Legal basis: compliance with a legal obligation
3.3 Technical and Security Operations
- Logs, IP addresses, audit records
- Monitoring for the purpose of detecting incidents
Legal basis: legitimate interest of the controller (Art. 6(1)(f) GDPR)
3.4 Customer Communication
Legal basis: performance of a contract
3.5 Domain Registries
Data necessary for domain registration are transferred to the relevant registrars and registries (e.g., SK-NIC).
Legal basis: performance of a contract
4. Recipients and Processors
The controller may provide personal data to:
- Domain registries (e.g., SK-NIC)
- Public authorities if required by law
- External technical providers if necessary to ensure the provision of services
A data processing agreement pursuant to Art. 28 GDPR is concluded with each processor.
5. Transfers to Third Countries
Personal data are not transferred outside the EU/EEA, except in cases where it is required for the registration of domains under foreign TLDs.
6. Data Retention Period
The controller stores personal data in accordance with GDPR standards:
- Accounting data: 10 years
- Customer data: for the duration of the contract + 3 years after termination (for legal claims)
- Operational logs: 6–24 months depending on the type of log
- WHOIS data: according to the rules of the relevant registrars
7. Rights of Data Subjects
Customers have the right to:
- access their data
- rectification
- erasure (if permitted by law)
- restriction of processing
- data portability
- object to processing
- lodge a complaint with the Office for Personal Data Protection of the Slovak Republic
Authority contact: https://dataprotection.gov.sk
8. Personal Data Security
The controller implements appropriate technical and organizational measures, including:
- encrypted communication (TLS)
- network segmentation
- DDoS protection
- security monitoring
- access control
- regular system updates
9. Cookies
The website uses only necessary cookies to ensure the functionality of services. Marketing and analytical cookies are used only with consent (if implemented).
10. Automated Decision-Making
The controller does not perform profiling or automated decision-making with legal effects.
11. Changes to This Document
The controller reserves the right to update this document. The current version is always available on the skHosting.eu website.
12. Contact
skHosting.eu s.r.o.Závadská 10075/16A
831 06 Bratislava
Slovak Republic
[email protected]